This Privacy Policy explains how Zalat Pizza collects, uses, discloses, and protects personal information when you use Zalat-controlled websites, mobile experiences, restaurant services, customer support, rewards, ordering, and marketing programs. Some ordering, rewards, delivery, employment, gift-card, and app services are operated by third parties under their own privacy notices.
1. Information We Collect
The information we collect depends on how you interact with Zalat and may include:
- Contact and account information, such as name, email address, telephone number, account identifiers, and rewards profile information.
- Orders and transactions, such as location, items ordered, purchase history, fulfillment method, promotions, and payment-related information handled by payment and ordering providers.
- Customer-support information, including contact-form fields, message content, selected inquiry category, and an optional guest-feedback image.
- Location information, including a city, ZIP code, address search, selected restaurant, or precise browser location when you actively ask us to find nearby restaurants.
- Device and online activity, such as IP address, browser and device type, pages viewed, referring pages, interaction data, and analytics identifiers used for basic website measurement.
- Marketing preferences and consent records, including SMS or email enrollment, disclosure version, source, timestamp, messages, and opt-out activity maintained by Zalat or its providers.
- Employment or business inquiry information submitted through our recruiting, franchising, investing, catering, media, or other business channels.
Information from other sources
We may receive information from restaurant, ordering, delivery, payment, rewards, marketing, analytics, employment, and customer-support providers. Their collection may also be governed by their own notices and terms.
2. How We Use Information
- Provide restaurant information, ordering, pickup, delivery, rewards, apps, and customer support.
- Process transactions, maintain accounts, apply offers, and administer promotions.
- Find nearby restaurants and display location-specific menus or ordering options.
- Send requested transactional communications and, with appropriate consent, marketing messages.
- Protect accounts, forms, systems, customers, and restaurants from fraud, abuse, and security threats.
- Measure and improve our website and services using basic analytics.
- Comply with law, enforce agreements, resolve disputes, and protect legal rights.
3. How Information Is Disclosed
We may disclose information to the following categories of recipients for the purposes described above:
- Ordering, payment, delivery, rewards, mobile-app, and messaging providers, including Thanx where its services are used.
- Hosting, security, email, analytics, maps, customer-support, and technology providers.
- Employment, gift-card, franchise, professional-adviser, and business-service providers.
- Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security.
- Parties to a proposed or completed financing, merger, acquisition, reorganization, or transfer of business assets, subject to appropriate safeguards.
Some disclosures of personal information for sale, targeted advertising, or covered profiling may trigger opt-out rights under applicable state privacy laws. You may submit an applicable opt-out request through the privacy-rights section below.
5. Location Information
Zalat asks for browser location only after you select a location-based feature. The coordinates are used in your browser to sort nearby restaurants and are not included in the website contact form. You may deny permission and search by city, ZIP code, street, or restaurant instead. Third-party map or geocoding providers may receive a search query or network information when their services are used.
6. Retention and Security
We retain information only as reasonably necessary for the purposes described here, including transactions, customer support, consent evidence, suppression records, legal obligations, disputes, and security. Exact periods vary by record and provider. SMS do-not-contact records are intended to be retained for at least five years.
We use reasonable administrative, technical, and organizational safeguards. No system or transmission can be guaranteed completely secure. Contact-form information is transmitted by email to the appropriate Zalat team and is not stored in the website database. Optional contact-form images are temporarily processed for email delivery and removed from the website server after the send attempt. Mailbox retention is governed separately.
7. Children
Zalat’s digital services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13 without legally required permission. The marketing-SMS program is limited to people 18 and older.
8. Your Privacy Rights
Subject to applicable law, you may request access, correction, deletion, or a portable copy of personal information and may opt out of sale, targeted advertising, or covered profiling. You may use an authorized agent, and you may appeal a denied request. We may need to verify your identity or the agent’s authority before acting.
Submit the form below or email support@zalatpizza.com. We generally respond within 45 days and resolve appeals within 60 days where those deadlines apply. Do not submit government identification, payment-card information, account passwords, or other sensitive documents through this form.
Submit a Privacy Request
9. Changes to This Policy
We will post changes on this page and update the version and effective date. If a change materially expands how previously collected information is used, we will provide additional notice or seek consent when required. Prior versions are retained internally for audit and request purposes.
10. Contact Us
Operator:
ZALAT HOLDINGS OF TEXAS, LLC
10830 N Central Expy, Suite 175
Dallas, TX 75231-1090
support@zalatpizza.com